Returns & Refunds

A 30-day return window, with prepaid return shipping for approved eligible returns.

Return window and condition

Contact us to request a return within 30 days after delivery. For a standard return, the item must be unused, unaltered, complete, and in its original packaging. Items damaged after delivery, modified, or returned with missing parts are not eligible for a standard change-of-mind return.

How to return an item

1. Email contact@naviensupp.com with your order number, the item you want to return, and the reason.
2. Wait for our approval and return instructions. We provide a prepaid return label for an approved eligible return.
3. Pack the complete item securely in its original packaging and send it to the address printed on the label. Keep your proof of shipment.
4. We inspect the return after it arrives and email you the outcome.

Please obtain approval before sending a package. An unapproved return may be delayed or refused. Our Los Angeles business address is not a walk-in store; use the return address supplied with your approval.

Return shipping and fees

We pay the return shipping through the prepaid label for approved eligible returns. There is no restocking fee. Standard outbound shipping is free, so there is no original standard-shipping charge to deduct from your refund.

Damaged, defective, or incorrect items

If your order arrives damaged or contains the wrong item, contact us within 48 hours after delivery. Include the order number and clear photos of the item, packaging, and problem. Retain the item and packaging while we review and send the next steps.

We provide replacements for defective or damaged items. If a replacement is unavailable, we will explain the refund resolution. The unused-condition rule for change-of-mind returns does not prevent you from reporting an item that arrived defective, damaged, or incorrect. A defect discovered later may be covered by our 1-year limited warranty.

Exchanges

To choose a different color or shape, request a return through the process above and place a separate order for the item you want. Replacement service for a defective or damaged item is handled through customer support.

Refunds

After we receive and inspect your return, we notify you whether the refund is approved. We issue an approved refund to the original payment method within 5 days. The payment provider or bank may take additional time to display the funds in your account.

For a missing refund, check your payment account and contact us with your order number. These terms do not limit any consumer rights that apply by law.

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