Shipping & Delivery

Free standard U.S. shipping. Clear delivery estimates.

Where we deliver

We ship to eligible United States addresses accepted at checkout. We do not offer international delivery. Enter your complete shipping address at checkout to confirm availability before paying.

Shipping cost

Standard shipping is free on every eligible United States order, with no minimum purchase. There is no additional charge for the standard shipping service shown at checkout. Any applicable sales tax is shown separately before payment.

Processing and delivery time

• Order processing: within 1 business day.
• Standard carrier transit: usually 2–4 business days after processing.
• Total delivery estimate: 3–5 business days from order placement.

Business days are Monday through Friday, excluding United States public holidays. Weekend and holiday orders start processing on the next business day. These are estimates; weather, carrier interruptions, and destination conditions can affect arrival dates.

Warehouse fulfillment and tracking

Our products are held in stock and orders are packed and shipped from our warehouse. We email tracking information when it becomes available. A newly created tracking number may take time to show its first carrier scan.

You can view order information on our Track Your Order page. If an order is running beyond its delivery estimate or tracking has stopped updating, contact us with the order number so we can check the shipment.

Address changes and failed delivery

Check your delivery address before placing an order. Contact us immediately if it needs correcting. We will try to help, but changes may no longer be possible after fulfillment begins. If delivery fails or a parcel is returned to us, contact customer support so we can confirm the address and explain the available next steps before arranging another shipment.

Missing, damaged, or incorrect deliveries

Report a missing delivery, visible shipping damage, or an incorrect item promptly, within 48 hours of delivery or the tracking record showing delivery. Include your order number. For damaged or incorrect items, send clear photos of the item and packaging and keep the packaging while we review.

We will investigate with the carrier where needed and arrange the appropriate resolution. Our Returns & Refunds policy explains how damaged or incorrect items are handled. This reporting request does not remove consumer rights that cannot be limited by law.

Contact NavienSupp